Using Strong Passwords

Using strong passwords should not only prevent a human person from guessing your password, but also a computer or computers from randomizing [guessing] your password. This is especially true if you have access to any sensitive data. Sensitive data can be anything from customer names and phones numbers, social security and credit card number to patient illness and treatment information.

Although a personal preference, here are a few guidelines when creating strong secure passwords:


  • DO make it over 8 characters in length.
  • DO include uppercase, lowercase, numbers, and symbols.
  • DO change it often based on importance. (ie Banks every 90 days, etc).


  • Do NOT use words that can be found in any Dictionary.
  • Do NOT use foreign language words (they are still words in a dictionary).
  • Do NOT use sequential or repetitive characters (ie. 123456, qwerty, 00000).
  • Do NOT use names of people or places.


If you need assistance in building secure passwords, using password managers or would like us to help you secure your data, call us at (940) 320-9114 or click here to make an appointment.

Are you infected with a Virus?

If your computer is slow with pop up ads it may be that you are infected with a virus. If you are infected with a virus or malware, you can go online to Microsoft’s Safety Scanner to download and run a small virus scanner from Microsoft.

You can find more online scanners on Google: Online Virus Scanners

Depending on the speed of you computer, scans may take several hours to complete. You may also want to look at our article about How to clean up your computer.

If you have tried to remove the virus yourself and would like help getting your computer back to full speed contact us for help. You do not pay unless we fix your problem!


“How do I clean up my computer?”

So you want to clean up your own computer? There are millions of software packages out there offering to keep your computer clean. Offers to clean your registery and fix your every problem with the touch of one button. Just buy their software, pay them money, and you will be set free from the computer slug run. Well, probably not.

While it is true that you will need software on your computer to help you keep it clean, it is still ultimately a process of understanding what will help the most. Adding more software does not help your computer, unless it is the right software and properly used. There are just as many ways to clean up a computer as there are software to use. This is only one way.


Now, that you are ready to start. Stop. Back up your data. If you already have a backup, that is okay. Back it up again. Any time you start cleaning your system with free third party tools, you take a chance that something will go wrong.

So you feel safe to continue cleaning your computer. You have your backups all ready just in case. Here is a list of tools that we will be using:
Microsoft Security Essentials
Note: Windows 8 no longer uses Microsoft Security Essentials. It uses Windows Defender instead.
Hitman Pro Trial version

IDrive Remote Backup

If during this process something does not work correctly, go to the next step. Then go back to the steps that failed after your computer has been cleaned by the other processes. Each of the following may be possible on your computer and many may not work. I make a lot of assumptions.

Your computer is Windows XP, Vista, Windows 7, or Windows 8. All the hardware is working correctly. You either have an infection or some other software related issue causing your computer to run slow. You have access to the internet. You may have pop ups, unwanted ads on pages that normally do not have ads or odd search results when surfing the internet.

Let’s also assume it will be easy.

Install Malwarebytes, updating the definitions when asked. If it installs without any problem, start a full scan. This may take a while depending on your system.

Install CCleaner and Spybot. Get all the updates, but do not start the scans yet. If you do not have any antivirus on your computer, run the Microsoft Security Essentials(MSE) install and update it as far as you can. If you have any problems such as being asked by Spybot or Microsoft Security Essentials to restart the computer. Wait. Let Malwarebytes finish. You may have to go get a cup of coffee or have some lunch.

Once Malwarebytes is finished it will give you the option to remove any malware found on your system. Follow the instructions from Malwarebytes. It will most likely ask you to restart. If not, restart anyway.

When your computer starts back, install Hitman Pro. Install any updates for hitman. Let it do a full scan, have it clean whatever it can clean. Then restart the computer again.

While HitMan is running you can start CCleaner. You will run 2 scans in CCleaner. “Cleaner” to remove the temp files and “Registry” to clean up the registry entries. You may also want to go to “Tools”, “Startup” and removed anything that appears to be harmful from the startup options. You can “Disable” anything that you are not sure about, so it can be turned back on.

When HitMan finishes, you may have to run the cleanup process. After Ccleaner and HitMan have ran go ahead and restart your computer. Your computer should be in better condition. You should run a full scan with Spybot.  It will probably take over an hour depending on your computer.  If it finds problems, let it clean them.

After restarting from Spybot start a Microsoft Security Essentials (or Windows Defender in Windows 8) full scan.  This will take a while as well. After all is finished, restart and rerun Malwarebytes, Spybot and Hitman Pro to make sure all is cleaned up.

If there are still problems, your last resort is to install and run Combofix. Follow the instructions to Combofix very carefully. Combofix can be a dangerous tool if you have some odd issues on your computer. After running Combofix restart your computer TWICE.

When you return from your 2 restarts, rerun Malwarebytes, Spybot and Hitman. Your computer should be all cleaned up and free of viruses now. If not, please consult a professional.

You can contact WilTech Services nationwide for Remote Telephone Support. Call 940-320-9114.

Managed Computer Services and Support

WilTech Services offers comprehensive managed computer services, network support, computer repair, consulting, and integration services for businesses in North Central Texas and Southern Oklahoma. WilTech Services can provide your small or mid-sized office both immediate Break-Fix Solutions and Managed Monthly Service Plans with Scheduled Proactive Management.

We at WilTech Services have a special respect for the challenges small business owners face in keeping their offices running. It is our duty to provide the best and most efficient service and support for our customers. Our goal is to form a long-term relationship with you that will help your company succeed and grow without constant worry of computer failure, data loss or network issues.

We pride ourselves on top of the line Customer Service! Our job is to make your job easier without all the Information Technology mumbo jumbo and complicated pricing. We fix your computers and make sure your network keeps running.

Your office data is a very important part of your business. If you, your employees or customers cannot access or cannot otherwise use your data for whatever reason, your company suffers. WilTech Services solves that problem for you. We protect your data assets!

William Helloms
WilTech Services
Technical Support Specialist


Keep Your Work Computer Usable

Your company computer is just about as important of a tool as anything in the office. If not more so. It is advantageous of you to keep it accessible and in good functioning order. About the most important thing to you do to your computer is to keep it clean. I do not mean to get out the scrub brush and get it immaculate. Not yet anyway, that comes later. What I mean is the software that runs your computer needs to be clean and in good working order.

Every process in your computer takes a fraction of time. The more processes it has to do, the more the time adds up. If your computer is not cleaned of all the extra junk and little demons that run around, it will soon start to slow down. There are many ways that extra software gets into your computer, but most of them are a result of your everyday use.

Let’s get some ideas on what to avoid.

1. Toolbars

Probably one of the primary uses on the computer is internet or internet based solutions. Whether it be a Google or Yahoo search, a cloud based documents share, or intranet portal. You face some of the same issues. Google has a toolbar, Yahoo has one, MSN, Dogpile, Ask, Ebay, MapQuest… I could list for days the toolbars out there. And if there is not one out there already, there are just as many ways to create your own custom toolbars. We will not even touch on the junkware toolbars lurking around to turn your day into a nightmare. If you have ever been on the internet, chances are you have been tempted to install a toolbar. The idea is simple: save time, save effort, quick and easy, save money.

Don’t do it! Or more yet, ask yourself a few questions before you actually install it. Do you really need that toolbar? Is it really going to save you time? You have been doing without it this long, why do you need it now. Do you have other toolbars already? If you are going to use another toolbar, will it replace one you already use?

Most people that I deal with, never use their toolbars. They don’t need them. They only take up space on the browser and add just one more round of ticks on the clock during processing time. There are good uses for specific toolbars, but that is an entirely different topic. Unless you really see a true benefit, avoid the toolbars.

2. Registry Cleaners

It has to be going through your mind right now. Hey, to keep my computer clean I need to clean the registry. Everyone tells me that.

And that is true. Everyone does tell you that. But it is not necessarily the best solution to have multiple registry cleaners. Some may even argue that is not a good idea to have any. My question to you is this. Do you really need a registry cleaner running all day, every day, taking up process time? For what? If you are going to use a registry cleaner, it certainly does not have to run all the time. Pick one, run it occasionally. Avoid the blot of multiple cleaners and full time registry scanners.

3. Messengers

Do you really have that many people that use messaging services that you just have to have every service out there? IMs are almost as abundant as toolbars. Yahoo, AOL, MSN, whoever, all have messengers and all want to run in your tray, even when you do not have them on. (Thanks Microsoft) I don’t need your chat software running non stop. Just another piece of junkware most of the time. If you use IM, pick one. Stick to it. Many allow you to chat with other users on other services. So you don’t have to have multiple IM programs running all the time, even if you chat on them all.

Also check the preferences, options and tools sections in the IM software. See if you can remove them from starting up automatically. Have a shortcut on your desktop. Run it when you need it. If you must have one, only use one messenger and avoid running it in the system tray when it is not in use.

4. Streaming Audio/Video

Okay. If you are the only person in your office, or your house, you pay the bills–use it all you want. If not, if you are in an office environment with several users. Use your MP3 player of choice. Connect to a power source (not your office computer.) You can get MP3 docking stations for cheap. They allow you to listen to your music without streaming it over the company internet. Remember, every process takes a little time. Many processes take much more time. Avoid streaming non work related media to your company workstation.

Now that you have an idea of what to avoid, why not check out for instructions on how to clean and maintain your computer.

How Important is your Data?

Recently I had a conversation that started something like this, “Good Morning.”

“Ever get that feeling of impending doom?”, the caller said immediately.

“Not usually the first thing your IT person wants to hear before morning coffee, but okay, I will bite”, as we started in to address the issue at hand.

It turned out there was no real technical problem involved other than the absolute fact that the customer did not feel her data was safe on her computer. No reason other than a feeling she had when she got up that morning.  Is her important data safe?

Obviously the feeling had escalated to the point she was to near panic when she called me. She was sure something terrible was going to happen that would cause all her data to disappear into oblivion, never to be seen again.

Luckily she was using one of the on-line backup services that I recommend from Idrive. I eased her fears fairly quickly by setting Idrive to send her an email each time her backup completed. I am sure similar services such as Mozy or Carbonite have similar features as well. I am just not familiar with those setups. Fortunately she had no high magnitude disaster or fatal meltdown. Her important data was safe and sound.  If you start to get that feeling of disaster (if you are using Idrive) following these steps:

Open IDrive
Click on Schedule Backup (at the bottom)
On Scheduler, Email notification is in the lower right corner. Click Notify Always
Enter your email address where is says Mail To:
Press the Plus sign to the right to add it to the list.
Select the check box to Send log extract if you want it all

You will get an email each time there is a scheduled backup. With the ”Send log extract” selected you will get the full log in your Inbox. If your Inbox is already overflowing, you may want to select the option to ”Notify on failure.” This will skip the emails when everything is working fine and email you when there is a problem.

Now go have your coffee and read a book.