Are you infected with a Virus?

If your computer is slow with pop up ads it may be that you are infected with a virus. If you are infected with a virus or malware, you can go online to Microsoft’s Safety Scanner to download and run a small virus scanner from Microsoft.

You can find more online scanners on Google: Online Virus Scanners

Depending on the speed of you computer, scans may take several hours to complete. You may also want to look at our article about How to clean up your computer.

If you have tried to remove the virus yourself and would like help getting your computer back to full speed contact us for help. You do not pay unless we fix your problem!


Instant Computer Support

Is your computer running slow? Are you having problems with your software? Do you need some help using your computer? WilTech Services offers you help the way you need it. We help you solve your computer problems online via chat or telephone support. Using remote access options, WilTech Services will solve your computer problems quickly and efficiently. Instant computer support available immediately.

Our instant computer support team will access your computer while you watch. We will determine a course of action and provide you with an exact quote for services. You can accept or decline the offer any time. All Work is Guaranteed! If you are not happy, you do not pay. Discover an issue with our service later? No problem. Full 30-day Guarantee on all Remote Support!

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“How do I clean up my computer?”

So you want to clean up your own computer? There are millions of software packages out there offering to keep your computer clean. Offers to clean your registery and fix your every problem with the touch of one button. Just buy their software, pay them money, and you will be set free from the computer slug run. Well, probably not.

While it is true that you will need software on your computer to help you keep it clean, it is still ultimately a process of understanding what will help the most. Adding more software does not help your computer, unless it is the right software and properly used. There are just as many ways to clean up a computer as there are software to use. This is only one way.


Now, that you are ready to start. Stop. Back up your data. If you already have a backup, that is okay. Back it up again. Any time you start cleaning your system with free third party tools, you take a chance that something will go wrong.

So you feel safe to continue cleaning your computer. You have your backups all ready just in case. Here is a list of tools that we will be using:
Microsoft Security Essentials
Note: Windows 8 no longer uses Microsoft Security Essentials. It uses Windows Defender instead.
Hitman Pro Trial version

IDrive Remote Backup

If during this process something does not work correctly, go to the next step. Then go back to the steps that failed after your computer has been cleaned by the other processes. Each of the following may be possible on your computer and many may not work. I make a lot of assumptions.

Your computer is Windows XP, Vista, Windows 7, or Windows 8. All the hardware is working correctly. You either have an infection or some other software related issue causing your computer to run slow. You have access to the internet. You may have pop ups, unwanted ads on pages that normally do not have ads or odd search results when surfing the internet.

Let’s also assume it will be easy.

Install Malwarebytes, updating the definitions when asked. If it installs without any problem, start a full scan. This may take a while depending on your system.

Install CCleaner and Spybot. Get all the updates, but do not start the scans yet. If you do not have any antivirus on your computer, run the Microsoft Security Essentials(MSE) install and update it as far as you can. If you have any problems such as being asked by Spybot or Microsoft Security Essentials to restart the computer. Wait. Let Malwarebytes finish. You may have to go get a cup of coffee or have some lunch.

Once Malwarebytes is finished it will give you the option to remove any malware found on your system. Follow the instructions from Malwarebytes. It will most likely ask you to restart. If not, restart anyway.

When your computer starts back, install Hitman Pro. Install any updates for hitman. Let it do a full scan, have it clean whatever it can clean. Then restart the computer again.

While HitMan is running you can start CCleaner. You will run 2 scans in CCleaner. “Cleaner” to remove the temp files and “Registry” to clean up the registry entries. You may also want to go to “Tools”, “Startup” and removed anything that appears to be harmful from the startup options. You can “Disable” anything that you are not sure about, so it can be turned back on.

When HitMan finishes, you may have to run the cleanup process. After Ccleaner and HitMan have ran go ahead and restart your computer. Your computer should be in better condition. You should run a full scan with Spybot.  It will probably take over an hour depending on your computer.  If it finds problems, let it clean them.

After restarting from Spybot start a Microsoft Security Essentials (or Windows Defender in Windows 8) full scan.  This will take a while as well. After all is finished, restart and rerun Malwarebytes, Spybot and Hitman Pro to make sure all is cleaned up.

If there are still problems, your last resort is to install and run Combofix. Follow the instructions to Combofix very carefully. Combofix can be a dangerous tool if you have some odd issues on your computer. After running Combofix restart your computer TWICE.

When you return from your 2 restarts, rerun Malwarebytes, Spybot and Hitman. Your computer should be all cleaned up and free of viruses now. If not, please consult a professional.

You can contact WilTech Services nationwide for Remote Telephone Support. Call 940-320-9114.

VIRUS WARNING – Invoice from your bank

It’s an old scam, but still around and looking more legitimate every day. You should never open am email from someone that you do not know. Of course they make it about money so maybe will be curious enough to open the attachment which will infect your computer.

How do you know this is fake without opening it?

First clue: The email has an attachment from an unknown source. Are you expecting an invoice from someone named Mohammand Herron? No. Strike one.

Second clue: What is the bank name: your bank? Never heard of it. That is the biggest clue and that alone tells me that this is a fake email.

Third clue: Fake contact information. Google the phone number, name and/or address in the email. Most likely the information is false or incorrect.

Strike Three–Email Deleted.

These same indicators can be used for any email. Do you know the person sending it? Are you expecting an attachment from them? Is it clear in the email that the attachment is okay? Does the email address you properly. If you get an email from your buddy Frank and it starts with Mr. {EmailAddress} you may not be getting an email from Frank. Someone may have stolen or spoofed his account. Best thing to do is give Frank a call. That will let him know his email has been hacked and he can take steps to recover.

Another Facebook Hoax about settings – FALSE

BE WARNED — If you are following links to articles and links on facebook you may be opening yourself up to possible infection from the many malware, virus and spyware attacks that attach themselves to facebook profiles and links. Do yourself a favor and have your computer checked today.. GET A FREE DIAGNOSTIC TODAY .. Call (940) 320-9114 or Chat with an technician for details.


The facebook post looks something like this:


The next 2 weeks I will be posting this, and please, once you have done it, please post done! Those of you who do not keep my information from going out to the public, I will have to DELETE YOU! I want to stay PRIVATELY connected with you. I post shots of my family that I don’t want strangers to have access to!!! However, with the recent changes in Facebook, the “public” can now see activities on ANY wall. This happens when our friends click “like” or “comment”… automatically, their friends would see our posts too. Unfortunately, we cannot change this setting by ourselves because Facebook has configured it that way. PLEASE place your mouse over my name above (DO NOT CLICK), a window will appear, now move the mouse on “FRIENDS” (also without clicking), then down to “Settings”, click here and a list will appear. REMOVE the CHECK on “LIFE EVENTS” and “COMMENTS & LIKES”. By doing this, my activity among my friends and family will no longer become public. Now, copy and paste this on your wall. Once I see this posted on your page, I will do the same. Thank you



Do NOT follow the instructions and do not pass this settings post around it is FALSE.

The settings you would be having the user change is what allows them to see your information in their News Feed.  So “un-checking” all your options means they do NOT see anything from you in their “News Feed.”  They will still be able to contact you and everything else will be the same–they just will not get regular Facebook feeds from you.

Please do not do this and do not allow your friends to pass this information around.



What have you been doing on Facebook?

Ever “Liked” something on Facebook or made a comment about something, but within minutes can’t remember exactly where to find it again.  Or maybe your prankster girlfriend just got on your page, now you are wondering what she posted or changed.  You can see it all:

Log into Facebook and Click on Your Name

Facebook - upper left - Your Name arrow


Click the “Activity Log” button under your cover photo on the right side.

You will see a list of all your activity including post, likes, etc.




Contact Lens melt to your eyes at BBQ – FALSE

BE WARNED — If you are following links to articles and links on facebook you may be opening yourself up to possible infection from the many malware, virus and spyware attacks that attach themselves to facebook profiles and links. Do yourself a favor and have your computer checked today.. GET A FREE DIAGNOSTIC TODAY .. Call (940) 320-9114 or Chat with an technician for details.

The story looks something like this

Important Information :
A 21 year old guy had worn a pair of contact lenses during a barbecue party.(An event or meal at which food is cooked outdoors over an …open grill or fire) While barbecuing he stared at the fire charcoals continuously for 2-3 minutes. After a few minutes, he started to scream for help and moved rapidly, jumping up and down. No one in the party knew why he was doing this?
Then he admitted into the Hospital, the doctor said he’ll be blind permanently because of the contact lenses that he had worn. Contact lenses are made by plastics, and the heat from the charcoal melted his contact lenses.
Friends if u feel the information is important, Please share this message to all your near & dear ones.


You can see this debunked at


Facebook Tips – Change Cover Photo

To change your cover photo (header photo), first click on your name to go to your page.
Facebook - upper left - Your Name arrow

On your page, hover over your existing cover photo and you will see a button in the lower left of the photo that says “Change Cover.” Hover or click on that button to display the options.
Facebook - Change Cover Photo Options

If your new photo is already in your photo album, click “Choose from Photos.” This will let your select a photo from your album. Click the photo. You can also select “Upload Photo” if you want to add a new photo from your computer. Browse to your new photo and upload it.

Whichever you select you will have the option to position your photo by moving it around before saving. Once everything is in place, click the Save Changes button.

If you find you want to change the position again, you can select the “Reposition” option from the “Change Cover” options to adjust the photo position.

Or if for some reason you want to remove your cover photo completely, just click remove.

Facebook changes often, this process may have changed since this was written. If you would like to add suggestions or improvements feel free to add them in the comments area.


USPS E-mail Attachment is a virus.

If you get an email from what appears to be USPS with an attachment, it is most like a virus.

From: USPS client manager Terry Dunlap []
To: { your email address }
Subject: USPS delivery failure report
Attachment: USPS report
Our company’s courier couldn’t make the delivery of parcel.
REASON: Postal code contains an error.
SERVICE: One-day Shipping
Label is enclosed to the letter.
Print a label and show it at your post office.
An additional information:
If the parcel isn’t received within 30 working days our company will have the right to claim compensation from you for it’s keeping in the amount of $8.26 for each day of keeping of it.
You can find the information about the procedure and conditions of parcels keeping in the nearest office.
Thank you for using our services.
USPS Global.

As far as I know USPS does not hold your package ransom either, if something is wrong they just send it back.

USPS does not send out emails like this.  If you think you have been infected, you can contact WilTech Services 940-320-9114 for assistance.

Facebook Tips – Keeping It Positive

I normally do not write Facebook Tips for a couple of reasons.  One is that Facebook changes features and settings almost continuously so what I say today may not work at all on Facebook tomorrow.  Another reason is that I am no expert on Facebook, just a normal user, so I don’t have much to add to the conversation.  But, lately, there seems to be a lot of incorrect information floating around about how to keep your news feed up to date with information you want to see while preventing some of the more often negative tones or perhaps we would say less desirable moods prevail in your News Feeds.

First, let’s look at what the News Feed is actually letting us see.  Basically it is what Facebook machines believe is most important to you.  The machine decides by “guessing” at what you want to see next using a combination of what you “like”, what you view, where you are, your age and other information Facebook has collected about you.  You can adjust these settings and tell it what you really want to see or more importantly what you do “not” want to see.

Go to Facebook and hover over the name of one of your friends in the feed.  A “pop up” will show you their picture, some general information, and 2 buttons in the lower right corner of the pop up: A “Friends” button and a “Message” button.

Now hover or click on the “Friends” button inside that pop up to get some options.  If you uncheck the “Show in News Feed” it will no longer show updates from that user in your News Feed area.  Here is where I want to make note that these settings only apply to the “News Feed” area (where you start in Facebook).  If you click on any of the groups on the left, this does not apply, you will see the friend in that area.  The object of the News Feed area is to bring into immediate view your most wanted friends updates.

On this same pop up options area you can also click “Close Friend” to add it to your Close Friends list or one of the other Groups to add to that Group List.  You can suggest friends to that person or unfriend.  If you unfriend them, you will not longer be connected and will not get direct updates or information from their status updates at all.  If you have friends in common you may still see comments from that person on other status updates.

Now let’s look at a more precious way to narrow down what you see from some of your friends.  Let’s say for example you have someone on your list that is always updating with photos that you really do not want to see, for whatever reason.  But maybe they do status updates and comments that you do not mind seeing.  Hover over the person or go to their page by clicking on them.  Hover over or click the Friends button.  Then click “Settings”.

You will notice the top of the options list here lets you pickup a level of updates: All Updates, Most Updates and Only Important updates.  Facebook default is Most Updates.  Which means it sends most of their updates to your News Feed.  You can move a person up or down in that list (kind of like a ranking system for that person).  Or at the bottom you will notice update “types”.

You can uncheck the updates that you do not want to see from that person on your News Feed.  In our example we do not want to see the pictures in our news feed so we uncheck the Photos.  If you are not a Games person you might want to uncheck the Games updates.  Remember this only applies to your News Feed.  If you go to that person page or a group that you have that person in, you will see the pictures and everything else.

Now let’s say you have a friend on your list that has posted something that you just do not want to see any more, for whatever reason.  You do not want to change the friend setting maybe, you just do not want to see that one post.  If you hover over the post area you will notice that a down area appears in the upper right corner of the block.  In this area you can select to either “Follow Post”, “Hide” or Report it as Spam.  Most likely in this case you would want to “Hide” the status update.  You will no longer see the updates for that status block.

The hide option will hide it only from you in your News Feed and your Group Lists.  If you go to the persons Facebook Page you will see the status update on their page.  The hide option does not hide it from anyone else.

There are tons of other options available and this only scratches the surface, but using this options/settings area you can control what you see in your News Feed and streamline what news you get from your friends.