Free Virus Cleanup

So you want to clean up your own computer? There are millions of software packages out there offering to keep your computer clean. Offers to clean your registery and fix your every problem with the touch of one button. Just buy their software, pay them money, and you will be set free from the computer slug run. Well, probably not.

While it is true that you will need software on your computer to help you keep it clean, it is still ultimately a process of understanding what will help the most. Adding more software does not help your computer, unless it is the right software and properly used. There are just as many ways to clean up a computer as there are software to use. This is only one way.

DISCLAIMER: JUST TO BE CLEAR, ALWAYS BACK UP YOUR DATA. SOME ACTIONS HERE CAN MAKE YOUR COMPUTER WORSE NOT BETTER. I MAKE A LOT OF ASSUMPTIONS IN THE ARTICAL. IF YOU REALLY NEED IT CLEANED UP FAST–CALL YOUR LOCAL COMPUTER REPAIR TECHNICIAN OR CONTACT WILTECH SERVICES FOR REMOTE SUPPORT (WE CAN CLEAN UP IT OVER THE INTERNET) 940-320-9114.

Now, that you are ready to start. Stop. Back up your data. If you already have a backup, that is okay. Back it up again. Any time you start cleaning your system with free third party tools, you take a chance that something will go wrong.

So you feel safe to continue cleaning your computer. You have your backups all ready just in case. Here is a list of tools that we will be using:
Microsoft Security Essentials
Note: Windows 8 no longer uses Microsoft Security Essentials. It uses Windows Defender instead.
Hitman Pro Trial version
Spybot
Malwarebytes
CCleaner
Combofix

IDrive Remote Backup

If during this process something does not work correctly, go to the next step. Then go back to the steps that failed after your computer has been cleaned by the other processes. Each of the following may be possible on your computer and many may not work. I make a lot of assumptions.

Your computer is Windows XP, Vista, Windows 7, or Windows 8. All the hardware is working correctly. You either have an infection or some other software related issue causing your computer to run slow. You have access to the internet. You may have pop ups, unwanted ads on pages that normally do not have ads or odd search results when surfing the internet.

Let’s also assume it will be easy.

Install Malwarebytes, updating the definitions when asked. If it installs without any problem, start a full scan. This may take a while depending on your system.

Install CCleaner and Spybot. Get all the updates, but do not start the scans yet. If you do not have any antivirus on your computer, run the Microsoft Security Essentials(MSE) install and update it as far as you can. If you have any problems such as being asked by Spybot or Microsoft Security Essentials to restart the computer. Wait. Let Malwarebytes finish. You may have to go get a cup of coffee or have some lunch.

Once Malwarebytes is finished it will give you the option to remove any malware found on your system. Follow the instructions from Malwarebytes. It will most likely ask you to restart. If not, restart anyway.

When your computer starts back, install Hitman Pro. Install any updates for hitman. Let it do a full scan, have it clean whatever it can clean. Then restart the computer again.

While HitMan is running you can start CCleaner. You will run 2 scans in CCleaner. “Cleaner” to remove the temp files and “Registry” to clean up the registry entries. You may also want to go to “Tools”, “Startup” and removed anything that appears to be harmful from the startup options. You can “Disable” anything that you are not sure about, so it can be turned back on.

When HitMan finishes, you may have to run the cleanup process. After Ccleaner and HitMan have ran go ahead and restart your computer. Your computer should be in better condition. You should run a full scan with Spybot.  It will probably take over an hour depending on your computer.  If it finds problems, let it clean them.

After restarting from Spybot start a Microsoft Security Essentials (or Windows Defender in Windows 8) full scan.  This will take a while as well. After all is finished, restart and rerun Malwarebytes, Spybot and Hitman Pro to make sure all is cleaned up.

If there are still problems, your last resort is to install and run Combofix. Follow the instructions to Combofix very carefully. Combofix can be a dangerous tool if you have some odd issues on your computer. After running Combofix restart your computer TWICE.

When you return from your 2 restarts, rerun Malwarebytes, Spybot and Hitman. Your computer should be all cleaned up and free of viruses now. If not, please consult a professional.

You can contact WilTech Services nationwide for Remote Telephone Support. Call 940-320-9114.

Monthly Support Special

Save money, time and headaches, by signing up for a monthly technical support service plan. We cover what you need to get your work done without the technical mumbo jumbo.

Start the year out right by getting all your computer equipment working properly and your office running without technical problems. Save money now by signing up for our Q1 Monthly Support Plan Special.

First Quarter 2015 Special Includes:
Up to 20 Workstations and 2 Servers.
20 Antivirus licenses to cover your workstations, 1 file server
Unlimited Telephone and Remote Support
Discounts on onsite service and hardware purchased from us

Licensing, services and savings valued at over $30,000 a year if purchased separately.

Sign up now and save big.

$1800 / month

We can customize an exact plan for your business needs.
Call (940) 320-9114 Now for more details.

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Reasons you should not send file attachments in email

Before you send that attachment via email, please consider these points:

 

Number 5

There are far more reliable ways to send files than using email: Microsoft OneDrive, Google Drive, Dropbox, Box.com, Copy.com, Cubby, iCloud and many more.  If you want to share without signing up for an account, you can use sites like emailattachment.net, WeTransfer, Send Anywhere, getalink.com or many others.

 

Number 4

You take a risk that your email will be marked as spam and missed by the recipient.  Anti-spam tools may mark your attachments as spam causing it to be moved to a spam folder out of view of normal users.  If your recipient is not well verses in email procedures, they may not be able to find your file.  Not everyone knows the ins and outs of their email client.

 

Number 3

File attachments cause extra load on email servers.  Not only does it take longer to send the email because of the size, but it gets scanned by multiple anti-virus and anti-spam programs along it’s route.  Depending on the number of email users, the number of attachments sent by everyone and the number of attachments coming into the servers, that delay can be minutes or even several hours, depending on the loads.

 

Number 2

There is no official standard among ISPs and Email Service Providers in general as to the allowed size of email attachments.  While your company may allow a 50 MB file to be transferred in email, others may not.  You may not be aware, without research, who you can send that larger file to or which email attachment you need to split into separate emails.

 

Number 1

You take a chance that you will need to resent the email or find another way to deliver the attachment to the recipient which causes more work for you and for the person on the other end.

End of Life for Microsoft Server 2003

As of July 14, 2015, Microsoft will no longer support Server 2003.

What does this mean to you as a Business Owner?

After the end of life date for Server 2003, Microsoft will no longer support the software.  It will not issue Security Updates.  There are always vulnerabilities in systems and Server 2003 is no exception.  Today if an exploit is discovered, Microsoft usually finds out about it, creates a fix for it and releases the fix in the form of an update.  Once support has ended, this will no longer happen.  Any existing exploits in the system can then be used by hackers.

If you have Microsoft Server 2003 in your network, please contact WilTech Services at (940) 320-9114 to discuss upgrade or replacement options before it is too late.

 

IT Outsourcing

In its simplest form, IT Outsourcing is the use of contractors (sub-contractors) in place of an in-house IT Department. Small Businesses often discover the requirements for an In-house IT Department to be outside their budget range. By outsourcing your technology needs, you save money.

Over the years, large companies have often outsourced to over-seas companies. This has given rise to a negative view of outsourcing for technical support services. The language barrier and cultural differences have proven to be too much of a distraction and actually increase the pressures involved in getting the problem solved and getting back to work.

One way to solve the cultural and language issues is to contract with a small business in the United States. Normally when you consider small business outsourcing, you find you get much better, personalized service than with large companies or cheap over-seas companies. Small Business owners often put customer relations far ahead of the money savings.

This is one of the primary strengths of WilTech Services IT Outsourcing option. We are a small business and we care about our customers ability to get back to work. That is our job: get you back to work so you can run your business.

Give us a call at 580-448-7714 to get more information about our outsourcing options.

Facebook page or Facebook group

Q: Should we set up a Facebook page of a Facebook group for our company/ organization /team?

If you are looking to move your brand into the world of social media, you will want to consider what kind of interaction you want with your supporters.

A Facebook Page is mainly used to allow your organization to more formally manage its push of information to the masses. Pages allow you track how many members you have and keep detailed analytics on page visits. It also allows for more targeted messaging. If you are going to be passing information from your organization to the public without much interaction with your members, you can use a page to brand yourself in the social media. You will most likely also want a Twitter and/or Google+ account for the same entity.

A Facebook group is more like an informal conference room with a less controlled environment. Everyone is allowed to talk and interact more freely, maybe even with different sub-topics of the original group. The group is more open to mass communications between the members and not just to the branded entity. Information in a group is usually more free-flowing than on a page. A group can also limit its membership by only accepting private members or requiring all post to be approved by an administrator before being posted.

If you compare it to live events: a page would probably have a speaker in formal setting and a group would be more of an informal meeting hall with maybe a presenter or two with free-flowing topics. Groups have the option of allowing everyone to speak while pages limit that ability but allow you to track visitors and analytics.

Support Ending for Windows XP

April 8, 2014 marks the end of the line for Windows XP

What does that mean for you?

Microsoft has decided that it will no longer support Windows XP after April 8, 2014.  If you have Windows XP you will no longer get Windows Updates which contain important security patches for Windows XP.  Included in these updates are any software updates or fixes for hardware and other Microsoft software products such as Microsoft Office products.

It may also be time to consider new hardware.  Since Windows XP has not been sold for several years, you may have hardware that is too outdated to run the newer operating systems.  The price of upgrading to a new Operating System on older hardware most likely can not be justified.

What should you do?

If you believe you have newer hardware, you may be able upgrade to either Windows 7 or Windows 8.  The minimum needed to upgrade is a 1 GHz processor with support for PAE, NX, and SSE2, 1 GB of RAM, 20 GB Hard drive space, and Microsoft DirectX 9 graphics device with WDDM driver.

Realizing that these are the very minimum needed to run the operating system, the following requirements are suggested for anyone wanting to do anything more than simple use the internet: 2 GHz processor, 2 GB of RAM, 80 GB Hard drive and Microsoft Directx 9 support.

What if I want to keep Windows XP

Truthfully you need to know that you will be more likely to be infected with viruses and malware due to Windows XP vulnerabilities.  Malware writers quickly use exploits in system to install their malware. Any issues with the Windows Operating system itself will not be fixed by Microsoft so the exploits will always be vulnerable.  Microsoft will not provide Windows XP users with any support should you have any problems with your Operating System.

What if I do not us my computer on the internet?

If you absolutely do not connect to the internet at any time, then you will still be able to use your computer as you have in the past.  This means absolutely no internet access. Any wired connection to the internet should be unplugged and any wireless access should be turned off or removed to prevent accidental access. The biggest problem with the end of support comes with internet connected computers.  If you are not on the internet then you can not be infected with problems from the internet.

One caveat: Even if you are completely off the internet, if you use a USB drive, CD, DVD or any other means to transfer files that are infected to your XP computer you may still be subject to infection.

 

If you need further assistance or advise, please feel free to CHAT with one our agents, email or call us at (940) 320-9114.

 

Reduce What IT Cost

Is the technology taking you away from focusing on your business?  How much time do you spend juggling software vendor support and training?  We can handle your communications with software vendors, meet with you for I.T Budget reviews, and assist users and vendors during training.  Let us be your I.T department for one low monthly cost, no surprises.

Simplified Price / Easy Management

No more sticker shock when someone gets a virus attack, has problems with a printer or even when a server does not respond due to the most recent Microsoft Update failure.  You are covered.  Four hours on-site service for a virus attack—you are covered.  Six hours on-site server firmware upgrade—you are covered.  Two hours of user support and training with the new email system—you are covered.

I understand as a small business owner myself that you do not have the extra time to spend on technology absorption.  Our new simplified Monthly Management Program can give you more for less: more support for less money.  Let us handle your company’s I.T support and Managed Services so you can stop worrying about your workstations and start running your company.    For less than $100 per computer each month, we can reduce what your IT support costs.

Remove Programs in Safe Mode

There are some programs that once installed in Windows simply refuse to leave peacefully. Sort of like Uncle Dale last summer.  To remove these programs it may be necessary to uninstall then in Safe Mode.  But wait.  Safe Mode does not allow a lot of programs to run, especially programs that use the Windows Installer application.  That means you can not remove programs in Windows Safe Mode, normally.

To work around this problem, we need to add some entries to the registry that will allow the Windows Installer to be treated as a safe program that is allowed in Safe Mode.  The registry keys to add will depend on which Safe Mode option you selected at startup.

For Regular Safe Mode

REG ADD "HKLMSYSTEMCurrentControlSetControlSafeBootMinimalMSIServer" /VE /T REG_SZ /F /D "Service"

For Safe Mode with Networking

REG ADD "HKLMSYSTEMCurrentControlSetControlSafeBootNetworkMSIServer" /VE /T REG_SZ /F /D "Service"

Then you start the MSIServer and any program that require the Windows Installer will have access to it in Safe Mode.

net start msiserver